We are proud to be a truly independent fire protection company. Haven Fire Security Consultants was formed in 1982, under our original name of "Avon". The company was created as a fire alarm service and maintenance provider from the technical staff of a major industry player. The need was so great within the industry that we soon were offering the full industry package of scheme design, supply, installation (if required), commissioning and maintenance.
Reviews (4)
Laura Arnold
Jun 24, 2022
Adrian Schwemm
Feb 13, 2021
Bruce Maxfield
Nov 04, 2020
Gretchen Winter
Jan 01, 2019
BE AWARE I am sad to say that the service we have received from this company has been abominable. In November last year their engineers DESTROYED OUR SERVER by unplugging it and not reinserting the plug properly. In the aftermath of trying to sort it out and being completely devastated at the potential loss of 7 years of extremely hard work (yes we have gone Cloud Based now!) this company made us feel that it was our fault for not having extra back up.
The point was made time and time again that we should have had more back up and they continually questioned our IT contractor. Said IT contractor managed to do a complete recovery over the period of 3 days which was nothing short of miraculous due to the damage to the server. This also proved that it had been working perfectly as all the data up to the point of the server being destroyed - a fact that was disputed several times by the company.
Over 3 months later we finally had an offer of the cost of replacement for the loss of the old hardware and a 1/3rd of the Installation Cost. So not for the new software that we have had to buy or the entire bill from our IT contractor, or in fact any nod to the amount of time and stress that their actions have resulted in. I find this behaviour appalling and will certainly never use this company again.
The point was made time and time again that we should have had more back up and they continually questioned our IT contractor. Said IT contractor managed to do a complete recovery over the period of 3 days which was nothing short of miraculous due to the damage to the server. This also proved that it had been working perfectly as all the data up to the point of the server being destroyed - a fact that was disputed several times by the company.
Over 3 months later we finally had an offer of the cost of replacement for the loss of the old hardware and a 1/3rd of the Installation Cost. So not for the new software that we have had to buy or the entire bill from our IT contractor, or in fact any nod to the amount of time and stress that their actions have resulted in. I find this behaviour appalling and will certainly never use this company again.
