The Lock Centre Security

Had a few issues with cctv, the service was extremely good and stress free, very happy and issues all sorted within 24hrs. would recommend. thank you

Office phone often doesn't divert through to mobile. Calls dropping after one ring. Can't often dial out. Overpriced. Internet connection often lost. Very patchy and expensive service. I'm loosing business but they still expect their bill paying.

I would not recommend city talk there very slow to sort out problems have been charging me for months for services we do not have very high charges for a bad service avoid at all costs They will not even explain why there charging you extra we are now on week 2 phone lines down does not stop them charging me 95 pounds line rental and for 13 pounds cloud services on are analogue phone line please avoid at all costs

Offer better service and not try to screw everybody out of as much money as possible as quick as possible.

We like the team at Citytalk. Good, honest professional service, and excellent support from start to finish. Highly recommend any mid-sized business switching their phone system and services to their capable care. We have been more than impressed thus far. System was installed quickly (multi-site), internet speed has improved, and above all, we are saving literally hundreds of pounds based on the first six months billing. Keep up the excellent work.

We installed a system 18 months ago and are still waiting for the system to fully work as promised. If we complain enough (ie phone a director multiple times) we are promised solutions within a time frame but ultimately nothing happens and we have to keep repeating the process. The information they provide is poor, the customer service is poor and the support team are overworked and take a long time to respond.

If I could give 0 stars that would be to many. On several occasions the out of hours answering system has failed. Never have we had an explanation as to why and the the nature of our business we have to be able to support our customers 24/7. The company we used prior to switching to city talk we never had a problem. If appears Citytalk are food at overpromising and underdelivering.

Over this weekend there system failing has cost our company one of our largest clients as they have not been able to contact the on call engineer when they had a fault on there fire alarm system. To say I am disappointed is an understatement and we will now be seeking legal advice as there failings should not be unpunished.

Absolutely out of their depth! Extremely disappointing service.

Great company at selling new systems, appalling at service when things go wrong.

Citytalk helped our business move in January this year from one large site to several smaller ones, offering us a competitively priced system that offered us seamless connectivity between all of our offices. Not CityTalk's fault but the road was not 100% smooth however they did everything they could to keep downtime to an insignificant minimum. Support has been second to none (it's great to be able to pick up the phone and speak to a human being almost immediately!) and we would not hesitate to recommend their Sevices going forwards. Thanks guys! CSG Motor Company Ltd.

Worked with these guys very recently for a client of mine who needed public wifi - the team are very professional but human at the same time. Great response rates and high quality work from both head office staff and technicians. I'd highly recommend these guys to anyone

4th May 2017 Dear Ben I just wanted to say how pleased we were with the service received from you and your team today. Due to an unplanned power cut we found our phones and computers went down. We called your Citytalk support team and you were able to provide us with an immediate divert onto the mobiles. Our business is completely reliant on. the incoming calls from clients so any gap in service could have a dramatic effect on our ability to trade.

The speed of assistance was exceptional in getting us operational once again and we are extremely pleased with the help your team provided. Well done Citytalk for helping us in our hour of need. Regards Robert Evans Managing Director Aura Security Group

Absolutely the worst business decision I've ever made going with these clowns.