Quinn M J

Very pleased with the engineer (Thomas Casey) who attended our home today, on behalf of BT, to install our fibre broadband. An efficient and considerate job done! He was very respectful to our property and requirements and a very polite man. Would definitely recommend and use again.

A van was parked on the pavement on a main road as I walked with my 84y old mother with dementia arm in armas I got to van I knocked on it and asked to move the guy rolled the window down and shouted you could have asked a bit nicer I replied I asked if you could move he replied if you could ask a bit nicer we argued a bit and I said I was going to report him he said you do that there was a lady with her daughter behind me and she said how rude he was think he needs to learn the highway code and some manners. MJ Quinn van 3.30 New Road Ayr Scotland.

Excellent customer service! John the engineer was sent to reconnect my BT broadband after moving home. He did a great job, arrived nice and early, and called me just before he arrived. Friendly and efficient service. Thank you!

Gives notice on the day of any construction that's being done in-front of your property and has occupied my entire shopfront. No way to contact or discuss things

The engineer moved my main telephone point and managed to cut off the electricty supply. Rather than helping to restore it or call his supervisor he walked away, later claiming that the power supply was on when he left. I had a freezer load of destroyed food to prove him wrong. I tried unsuccessfully to get an apology or compensation for my loss. Absolutely disgraceful company with no desire to address customer care.

Rude inconsiderate staff. Indicated to van needed in my driveway could he move so I could get in and perhaps he could park better across road. Got mouthful of abuse. Plenty of room outside house he was working on no need to park where he did. Suggest training for your staff

Complaint Case: C44191521 One star is too good for M J Quinn! Why? Because of:- 1. The incompetence of the engineers putting in the optical fibre on June 18th 2021 which caused damage to the external wall of my house. 2. The unprofessional attitude of the management in West Yorkshire who admitted that damage had been done but then did nothing about it despite me making numerous phone calls. 3.

The sheer contempt of the M J Quinn Complaints Department in Knowsley who failed to respond to the evidence I gave of all that had happened. It wasn't until Openreach (sicomplaints) took up my case that anything was done and the repair was carried out on April 13th 2022. Still waiting for an apology from M J Quinn for all the stress caused to me and my wife. Jim Bottrill

Had an initial phone line reconnect date with MJ Quinn via Openreach (for Sky broadband) installation on 1/3/22. The engineer turned up early after asking to do so, spent a while before saying that a second engineer was required, and fair play he turned up relatively quickly. However, the work was not completed and despite speaking a good game of "there will be a specialist sent out first thing tomorrow", nothing was done and the whole reconnection had to be rebooked for the 16/1/22.

On that date, the initial engineer was reappointed and nothing was done other than putting a note on the system that the work needed to be done initially should be done so the reconnection could be completed. I only found this out by contacting the engineer myself and then checking with Sky that the notes were added to the system (which they were this time). However, why this wasn't sorted initially and having to wait two weeks just to have the same outcome shows that there is something seriously wrong with their note sharing and booking system. I am now waiting on a third appointment to get a simple reconnection of a phone line, all while my contingency internet plans run out 20/3/22.

MJ Quinn engineer came to my property and during the install dropped something and damaged my car. He's now lying saying that he dropped something and it hit his ladder! Absolutely appalled. Should be zero stars.

Adam came to fit our fibre cable today. The job was a challenge yet Adam was professional, friendly and obviously took great pride in his work. Whatever you're paying him its not enough! His customer service was absolutely on point. Even when my husband got frustrated with some of the problems we encountered (which were nothing to do with Adam) he remained calm and professional. An absolute credit to your company! He wouldn't until he knew everything worked and that we were happy. Rare to see this quality these days. We are very happy customers indeed!