Blakey J H & Sons Ltd

Critical: Professionalism Staff lying/ making excuses absolutely rubbish communication AVOID at all costs.

Very professional company. Good doing business with you. Thank you so much. You were very helpful.

Excellent quality and excellent service, will use them time and time again. Conciencious and careful to social distance and always wearing face masks.

Found to be unreliable, promise to do a job & didn't turn up twice

Great safe place to shop! Lots of friendly help and sorted this numpty out wonderfully

J.H. Blakey & Sons Security Ltd the best locksmiths in Lancashire, i came across them after being let down by another locksmith company. However this company has been great and was more than happy to help on such short notice! Customer service 5* Level of work 5* Price 5*

Good service fitting a new lock, which I then had issues with. Unfortunately there was no Blakey's out of hours contact so I had to call a second locksmith to rectify the issue. Asked for a call back from Blakey's regarding this and 2 weeks later I'm still waiting, either the lady in the Brierfield shop can't pass queries on to the relevant person/manager or they just have really bad customer service in general

They obviously know their trade and Specialist - bricks & motar - Places like this are getting more scarce. However, you will pay top price for the privilege of buying here, which I did. So, why do you keep your customers waiting so long before you serve them. Twenty minutes before one of your staff even acknowledged my presence is not good. This has happened on two out of three visits. Forty minutes at say a 30/hr labour, lost because of your poor organisational skills, isn't too good.

I suggest taking your staff to Burnley 'Screwfix' on a training visit. They get it right and have the same stuff, in stock, job done as they say. Seems silly that big businesses beat you hands-down on customer service. I'll revisit this review when I collect my next order. Thanks.

Very professional and high quality service. Outstanding prices, and will always provide you with the lock you are after.