Court Security

Avoid like the plague! Keys don't work, staff are feral. Not an ounce of customer service between the lot of them

Amazing service, our safe decided to stop responding and it was fixed super quickly with an hour. Thanks so much!

If I could give 10 stars I would, fantastic service and lovely professional people. They came and sorted my broken lock in the same day. The only locksmiths I will ever use going forward. Thank you so much!

Be so CAREFUL, they make you pay twice. Keys were ordered & paid for over the phone, on arrival, they insisted "No, systems says no, " until proven, wasted time with them. Only go here coz special keys required. Not recommended!

Great service, professional and friendly. Got some keys cut for my company here - had quite a large order and some bespoke requests, Kim was responsive and knowledgable about the process that needed to be followed. All the staff were friendly and helpful from the start right to the end. Would highly recommend Court to anyone who requires similar services or even something as simple as getting a key cut.

Great customer service from Court Security. I use them for all my gate and lock hardware. Kim and Alfie are extremely knowledgeable and obtain products for me in a very speedy fashion. 5 Stars all round! Service: General repairs

We had a great experience from start to finish with a faulty balcony door, we're based in Soho and like a lot of places it just wasn't safe to leave it as was. Court Security were really helpful and quick and I felt like a valued customer from start to finish, the door ended up being in worse repair than I first thought so the engineer didn't just do some shoddy quick fix but advised on a longer term and more practical solution. We now have a lovely safe door again and couldn't be happier with the service we received : nice team, great service and good value!

Great experience from start to finish. Both Kim and the engineer were very friendly and helpful. A very smooth and efficient service, from a call to a new lock being fitted within 24 hours. Would definitely recommend.

A well located store, which is well equipped. Unfortunately it seems to be owned by a family of football hooligans - who are friendly until they make a mistake and you ask for it to be corrected, at which point you can be expect to be either verbally or potentially physically abused - their core ethos is consistently "The customer is always wrong".

I have been to Court Security 4 times now for more complicated jobs i.e. keys cut by code, cylinder re-keying - I found the service of (what I believe to be) the daughter to be better - she was knowledgeable and achieved what I asked for without incident, also the non-family staff are okay to deal with too - however the father and son are both unpleasant and obnoxious individuals, and in the case of the son - lacking basic knowledge every locksmith should have.

What other reviewers say about not refunding for bad work is very much true. In fact it is even worse - if what they do is clearly not what you've asked for, they'll demand payment for it anyway! Some years ago the father attempted to physically remove me from the store for asking for a refund - I had to grab my stuff and run!

Visit this shop at 9am. Need set of 3 keys cut. Show them one particular key that other locksmiths do not have stock of the master. Ask if they can do it. They say 'Yes' and give me a ticket and tell me to come back in 20 minutes. I am due to be at work by 09:30am but worth the wait to get the job sorted. Return in 20 minutes. Then I am told they don't have the master.

Like the other locksmiths, they could have checked this in a minute at 9am. I was the only customer in the shop and there were about four staff behind the counter. No point getting only two of keys cut. I could have done that with the previous locksmith. Big waste of time.

Very poor customer service. I phoned and asked if they could cut a key for my scooter. The key blank was online for 4.50, but there wasn't stock anywhere. I had also been to about 5 locksmiths closer to me to try and get the key cut, to no avail. They asked me to email a picture of the key and then said (after I phoned them back, they didn't phone me back) that they would be able to match it to something.

So I made the trek in and they were able to cut it. So I was pleased for that. However, they charged me 18.50 to have what can only be described as the cheapest looking key cut, it looks like a key to a gym locker. After the extortionate price tag was spat out at me by the less than helpful lady behind the desk, I protested but pulled out my card.

The gentleman who served me (I hope he was in training, because he really didn't know what was going on and had to keep asking for help) informed me that they do not take card payments for anything under 20. All in all, I was relieved that they were able to cut me a spare key, but I would've preferred to have been told that this would be the price over the phone.

I would have continued trying else where. I also believe the card policy is too high, and the general attitude towards customers (or me anyway) was very poor and matter of fact.

I am a regular user of Court Security Locksmiths. They are very friendly and will always give any job no matter how easy, strange, intricate or complex it may be their undivided attention. The Manager is always on hand to assist any queries i may have and the team of engineers are always polite on arrival and throughout the job to completion and have never had an issue with any works carried out.

I would highly recommend and in fact to several others who have had the same expert treatment. Reliable, friendly, helpful and cost effective, what more would you want! Thanks as always