D S C Alarms Ltd

Record facility didn't work, no tech support offered. Incompetent, unprofessional, unresponsive, ineffective and truly egregious. Avoid at all costs.

EXTREMELY POOR COMPANY We took out an alarm system in our gym, all working fine but after an issue came up the refused to help us in any way. Our alarm needed an engineer code to clear our faults but due to DSC now deciding not to cover our area they refused to send anybody or supply us with any code to help with another engineer. So in the end we will need to replace the whole alarm system due the extremely poor service and also the lack of willing to help. Once they have sold you a product and locked you in that's it they don't care. POOR COMPANY WOULD NOT RECOMMEND UNLESS YOU WANT TO BE FOBBED OFF AT EVERY OPPURTUNITY

DSC used to be a great firm until taken over by another company, since then the customer service side of things has been awful. After being fobbed off following a fault with our home security system I have decided to take my business elsewhere.

Great for getting keys cut. I had some done at another place but the new keys did not actually work. Very professional guy at DSC did them for me and they are fine. Watch out for unexpected opening hours though in fact a good idea to phone first to make sure they are open.

THIS COMPANY TOOK MONEY FROM US ONLY THEN TO BE TOLD THEY NO LONGER SERVE OUR AREA STILL WAITING 2 WEEKS LATER TO GET OUR MONEY BACK COVID OR NOTE THIS IS SHOCKING

I have been a very happy customer of DSC for 20 years. However, this year (since the change of ownership to Spy Alarms) I experienced a catalogue of issues with my annual Alarm Service. After leaving a negative review I received a call from the Service Manager at DSC Alarms / Spy Alarms and they discussed with me the numerous issues I had this year.

To their credit they acknowledged and accepted there had been numerous issues this year for which they apologised. Based on the friendly and constructive call with their Service Manager and 20 years of previously good service I have therefore decided to remain a DSC Alarms Customer for another year and have updated this review. Hopefully next year I won't experience any problems and the issues this year will turn out to have been short-term teething troubles caused by the change of ownership.

Worst customer service. I have called them to come to fix alarm and paid 144, engineer came said not able to fix he not even opened his tool box and he confirmed the office will contact you to refund your money, office never contacted us and when I called they first try to sell another product which I accepted but they refused to give my money back contact to their manager no help no make sense.

Excellent service for both my work alarm and home alarm system. Always happy to help when you have an issue.

We had a problem with the locking mechanism on our back door, the glazing company who did the installation tried but couldn't help. One visit to DSC resolved that problem, very quickly and efficiently. Very friendly helpful company. Thanks again.