Services include security manned guarding/static guards, mobile patrols, dog patrol, lock-up/unlock, security escort/chaperone, and keyholding. We provide static guards for corporate sites. We operate a dog patrol for schools in Surrey and security manned guarding for cinemas, theatres, and the NHS. Our specialist teams provide bespoke solutions such as security manned guarding for film and TV locations, static guards for public and private events, residential properties, and personal security across the UK.
Served areas
- Guildford & Woking, Kingston
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Services
Locksmiths
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Our qualified locksmiths are on call 24 hours a day, 7 days a week and are ready to respond fast when the need arises.
We are often told by clients that they have tried other "24 hour locksmiths" but have not had the call answered. Your call will always be answered at Fidelis!
Fidelis are approved members of the Master Locksmiths Association, meaning we are vetted, inspected and qualified to undertake the work we do.
We are often told by clients that they have tried other "24 hour locksmiths" but have not had the call answered. Your call will always be answered at Fidelis!
Fidelis are approved members of the Master Locksmiths Association, meaning we are vetted, inspected and qualified to undertake the work we do.
Keyholding and Alarm Response
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Fidelis Security provides keyholding and alarm response services across Surrey.
Our business and residential customers can rest assured that a fully trained and licensed security professional will attend when an intruder alarm is activated.
We hold keys securely until they are needed. On receiving a call from your alarm monitoring station, we'll assign one of our mobile units to respond immediately.
At your premises, our response officers will look for signs of damage or forced entry before gaining access to the building.
If we detect a crime, we will liaise with the Police and assist them where necessary, relieving you of much of the administrative burden associated with a break-in. Our officers are forensically aware and will make sure that potential evidence is undisturbed.
Our business and residential customers can rest assured that a fully trained and licensed security professional will attend when an intruder alarm is activated.
We hold keys securely until they are needed. On receiving a call from your alarm monitoring station, we'll assign one of our mobile units to respond immediately.
At your premises, our response officers will look for signs of damage or forced entry before gaining access to the building.
If we detect a crime, we will liaise with the Police and assist them where necessary, relieving you of much of the administrative burden associated with a break-in. Our officers are forensically aware and will make sure that potential evidence is undisturbed.
Reviews (17)
Dave Avery
Jun 25, 2022
Danielle Armitage
Jun 16, 2022
Teresa Young
May 09, 2022
Fatima
Apr 17, 2022
Cameron was professional, transparent and prompt. If you are locked out of your home, I highly recommend this company. I choose it after Googling and making a few calls. Stay away from companies which are answered by a call centre - they are not necessarily transparent about what they will do or how much it will cost you. Cheers again. I hopefully won't be locked out again. But if I am, I will call this company.
Charley & Matt Teale
Dec 21, 2021
We have just moved house and Paul was able to come out really quickly to change the locks. The price was very reasonable and I really appreciated the extra effort that was involved as the previous owner had made a real mess of the existing locks. I wouldn't hesitate to use Fidelis again and would definitely recommend them for anyone needing a lock change
Chris Burton-Brown
Oct 11, 2021
A huge thank you to Cameron for fixing a door which had had a "sticky" handle for a couple of years. Whilst it hadn't got any worse over that 2 year period, it then suddenly broke completely with the door shut and no way to open it. Amusingly, it was the door to my study at home, so I spent one day climbing in and out through the window, and Cameron also had to climb in through the window in order to fix it. Thank you to Cameron for that wonderful service and coming round to fix it on the same day.
Susan Permanand
Sep 20, 2021
I was very impressed with the work done this week. What should have taken less than an hour actually took three hours but he (I'm sorry but I have forgotten his name!) persisted and finally resolved the problem! Very polite, cleaned up as he went and then still only charged me for one hour's work, because as he said, it should only have taken an hour! I would definitely recommend Fidelis and would be more than happy to use them again!
Sam Daniel
Jul 08, 2021
Cameron did an excellent job and so promptly on his Sunday too. I am very grateful for his professional and courteous service and do not hesitate to recommend this business to all my friends and family. Thank you you Fidelis your business name is a perfect match for the great service you provide for our community. Thank You. Services: Repair hardware, Installation, Building lockouts
Jessie D'Elaine
Jan 16, 2021
Amazing experience! Where do I begin. my car broke down (engine would start, then cut out shortly after, and a roadside assistance mechanic thought it was key/ key reader related), so I contacted Fidelis and Cameron came out to me incredibly swiftly. He was a really understanding and honest guy, and I could tell he had my best interests at heart when he was questioning what the roadside assistance mechanic was saying, when that guy was convinced what the issue was (in the end it turned out Cameron was more along the right track of what the issue was than the roadside assistance guy was).
Over the next week Cameron helped me with troubleshooting the issue with my car, staying late beyond the call of duty just to do all he could to help. He is incredibly passionate about what he does and about solving problems; that really shows in his commitment to his work. I've never had anyone who has worked on my car go so above and beyond for me, and at the same time be the nicest person ever - he even gave me a lift home from the garage near by, one night after a long, tiring day.
I cannot speak highly enough of Cameron, and Fidelis as a company - it genuinely was by far the best experience I've had of any company, hands down. They really care, and have your best interests at heart - not like so many other companies that just want to do the minimum and then charge you an arm and a leg! For the most amazing customer service, passion, commitment and open honesty Cameron and Fidelis have shown, I will forever rave about them to all of my friends and family - cannot recommend highly enough! A personal thank you once again to Cameron and his team at Fidelis - you guys are amazing and deserve every success!
Over the next week Cameron helped me with troubleshooting the issue with my car, staying late beyond the call of duty just to do all he could to help. He is incredibly passionate about what he does and about solving problems; that really shows in his commitment to his work. I've never had anyone who has worked on my car go so above and beyond for me, and at the same time be the nicest person ever - he even gave me a lift home from the garage near by, one night after a long, tiring day.
I cannot speak highly enough of Cameron, and Fidelis as a company - it genuinely was by far the best experience I've had of any company, hands down. They really care, and have your best interests at heart - not like so many other companies that just want to do the minimum and then charge you an arm and a leg! For the most amazing customer service, passion, commitment and open honesty Cameron and Fidelis have shown, I will forever rave about them to all of my friends and family - cannot recommend highly enough! A personal thank you once again to Cameron and his team at Fidelis - you guys are amazing and deserve every success!
Hari Maddali
Dec 23, 2020
I contacted Fidelis security on Sunday morning when I locked myself out, fortunately I had my phone with me, and I gave a call to Cameron, and explained the situation. Cameron came in about 15 minutes and assessed the situation and explained all the possibilities and the outcomes with quote upfront. And with no damage to the door, the door was unlocked. Thanks to Fidelis security for reasonable price and helping me out.
Jenna Johncock
Oct 21, 2019
Graham Loughman
Aug 23, 2019
Joanna Flitter
The Fidelis team quite literally came to our rescue! They are a friendly, family-run business with an extremely professional and reassuring approach. They demonstrate a high level of expertise and have a great deal of experience across all aspects of security, from large-scale public events to personal security concerns. I wouldn't hesitate to recommend Fidelis. You will be in very safe hands, which is exactly what you need from your security company.
Nicki Murdoch
Chris Nicholson
Michelle Cooke
I’ve had to use these guys twice in a week and couldn’t fault them. The first was to change locks and they were so efficient and even tidied up after themselves which, from experience, you don’t see very often these days. The second time was to sort out a lock where the key had snapped, they were with me within 20 minutes of the phone call. Will definitely be using Fidelis Security again and would very highly recommend them to anyone!!
Sue Coll