National Lock & Safe

Greg was really helpful, came to our store and got everything sorted in a matter of hours. Really appreciate it. Thank you.

I had particularly problematic situation trying to replace my patio door lock as the company that originally produced these locks were no longer in business and therefore replacement locks couldn't be found. I contacted more than ten local locksmiths, all of which did not want to know once I showed them pictures of the patio lock. National Lock & Safe was the only company that responded and not only that, Jake was more than helpful and did some research to find possible solutions. The engineer who came out did a great job too. I can't thank Jake enough.

A locksmith was able to come out the same day I called. We needed the lock fixed that day. Jake came out and was so helpful. He got the broken key out of the lock and helped us with some other issues too. Great company to do business with.

I asked for a quote on some locks a few weeks ago. The initial email address they gave me to write to didnt work - my emails were not getting through. When I called again, i was given another personalised email address (to Rachel) to which i forwarded my initial enquiry. This was forwarded to a sales person (Lucy) who asked me to send photos of the doors - which I did.

I then didnt hear back - I called again a few days later and left a message for the sales rep (Lucy) and was was advised that she would call me back the next day. She didn't. In the end, due to lack of any customer service responses, I ended up finding another company in Watford who came and fitted external locks initially and then came back and did another job for me. but really poor service by National Lock & Safe - obviously they didnt need the business as no response to my enquiry!

Struggled finding nearby locksmiths within my lunch hour. Went to their Head office, asked if its something they can do. it wasnt something they offered in house normally but they made an exception and took my keys and the job was done within 20 minutes. really friendly staff, really nice service, would definitely consider them in the future just from how they handled me as the customer. bonus: because I only asked for one key and it wasnt a standard key they typically offer, it required a bit of extra work, he then provided it to me FOC which was a really kind gesture.

They can cat keys for nearly any purpose, surprisingly well priced. I was very please with the price for a set of keys for my price, I paid 70% less than dealer price.

I wanted to thank you for being an outstanding supplier over the past two years. As you very well know, running a growing business is an exercise in extreme plate spinning and anything that comes our way to make life easier or the business run more smoothly is a very treasured prize, your exceptional service has certainly made my life that little bit easier.

Since The Hot Office's inception four years ago we have begun to gather around us a collection of excellent and loyal suppliers who have truly become part of our team. The average or disinterested fall by the wayside as the best shine through, I sincerely hope NL&S will remain a key part of our team over the coming years as we spread Hot Offices across the country. Thanks again for all your help and first class service.

Just to let you know, I think for efficiency, nobody can compare to NL&S and it really is appreciated, so carry on the good work!!

I'd also like to mention that we were very impressed with the engineer sent out, Brendan – he was efficient, very nice to deal with and also gave us a lot of advice about how to improve our door system etc. Really nice to deal with someone so helpful, so thankyou very much. Best, Anna A Practice for Everyday Life

I am pleased to offer some real positive feedback from my team in regards to the service your helpdesk and engineers offer to us. You have a warm and friendly team who are always polite and professional and your engineers are prompt, efficient and carry out excellent repairs for our customers. Your invoices are also fantastically detailed so a big thank you to accounts also.

You are also a pleasure to deal with and your “no job too big” and “nothing is ever a problem or too much trouble” attitude is very refreshing to work with. A big thank you to everyone at National Lock and Safe from everyone at FMS. We shall look forward to working more with you in the future.

I just want to thank you for your help today. Engineer was superb and I now have all different codes on the safe with time delay set up as well. he explained me the system one more time and now just getting a lap top and program all the bars… One more time thank you

Just to let you know that your locksmiths did a fantastic job with the opening and removal of the safe from Apex Tower 13th Flr. Please pass on my comments, they were polite, friendly, couldn't have asked for more on a day when so many other trades were on the premises at the same time. Thanks again.