Pyronix Ltd

Shocking Customer Service; sent numerous emails, letters, messages and made numerous phone calls. But no reply or acknowledgement. It's a shame, as the products are great.but customer service is so bad; I would suggest looking at a competitor.

If you're looking for a smart alarm that you can monitor anywhere in the world I'd highly recommend a Pyronix Enforcer alarm system as it's the best smart alarm on the market! I've never been so impressed with the system and I even recommend it to other members of family which they now have the same system. If you're looking for an alarm that can be controlled by you're phone, looks modern, is revolutionary and it's very durable then this is the system for you!

We've been using Pyronix for a couple of months now. Brilliant company and excellent staff!

Cannot speak highly enough about pyronix an excellent company with an excellent product, there tech support are second to none, got to say have helped me out on many occasions, very friendly and knowledgeable.

I brought this system knowing that the company sells to installers. Not end users. I am ok at DIY and was able to install the alarm. If I'd called out a company every time I needed changes it would have been expensive. However, many of the problems would not have occurred if it had been fitted by a professional. Overall, its got better. My wifi set up is more robust, I know how to code keys, fit additional products, change batteries etc.

There are now more instructional videos on how to set the system up than there was when I first made my purchase (4 years ago). My latest addition has been the light camera; this is excellent. Connection so far without fault; images superb, link to my phone instant. Overall it is a great system that enables you to change/ adapt security for your own needs.

If your not competent at DIY electrics and wifi set up then get a professional installer. If your willing to learn and spend time then self installation is possible. Having learned how it works I am very happy with my purchase.

This company is a absolute joke, they do not quality test there bell boxes and wifi modules I've been installing the enforcer systems for 4 years now over 35 per month and the recent ones are getting faulty WiFi modules and bell box (wireless supervision fault) Sort it out otherwise we WILL be going elsewhere WOULD NOT RECOMMEND THIS COMPANY AT THE MOMENT.

Absolutely rubbish customer service/aftercare had a simple fault on my enforcer house alarm couldn't find answer in instructions so phoned them they do not talk to end users ie homeowners no help whatsoever and my alarm is scrap and it's only 18 month old would never use pyronix for anything again

Very unhelpful I have installed my own system and have been in touch with pyronix today for a little bit of help and told me now because I am not a installer not good when I have just paid over £400 on this alarm

When an organisation won't allow a member of the public to speak to someone in their technical department, and insist that they should submit product questions by email, they make a mistake. How long would a conversation take, compared to a series (as it would need to be) of emails to type and hold the same conversation? How does it make the caller feel to know that the organisation has two classes of communication: instant for other businesses, but dragged out over a series of emails, that's inconvenient (but seemingly necessary) to both, for the public. Nobody and no organisation should ever be unwilling to talk to a direct or indirect potential customer, for they just might lose that potential order.

Fairly disappointing alarm system. Recently had a Pyronix enforcer wireless alarm installed. The system itself operates fine but a major selling point was the HomeControl app which allows you to remotely monitor the alarm. However as most reviews on Google Play and Apple appstore have mentioned, this app itself is diabolical. It is very basic and very temperamental.

Very often it just times out without even allowing you to connect and see the status of the alarm and sensors. This was a major selling point for me which now transpired to be hugely misleading and I would say I was conned with this functionality - it simply is NOT fit for purpose. If you are looking for a smart connected alarm, do not go with Pyronix.

Enforcer is our main panel of choice along with the Euro Mini Prox for the many Newbuild sites we install for. Fit hundreds and hundreds of these panels over the years and they are brilliant. Easy to use and programme plenty of room for battery in Mini Panel and Enforcer range is also brilliant for two way wireless kit.

Easy to program, all our end users love it's ease of use. Tech support second to none.