Capstan Security (Wessex) Ltd is a family-run company that installs and maintains security systems for domestic and commercial customers. Based in Highcliffe, we operate in the Bournemouth, Poole, Christchurch and The New Forest areas, covering much of Dorset, Hampshire and Wiltshire. We have taken pride in providing a high level of service to our customers for the past 30 years. Since our founding, Capstan Security (Wessex) Ltd has been known for quality services, exceptional efficiency and the highest level of professionalism.
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Services
Your security is our top priority. We offer top quality entry and access control systems that can be customised to best protect your property. We install reliable entry systems including Paxton and Videx that offer the best audio and video quality. Customisable features enables us to install bespoke security solutions.
The whole of the UK will have switched over to an all-IP network (an internet based, fibre-optic communication). Fibre-optic communication is a method of transmitting information from one place to another by sending pulses of infrared light through an optical fibre. We want to help prepare our customers for the switchover from the traditional circuit-switched telephone network involving copper wires, to an internet-based connection.
Reviews (8)
Neil Atkinson
Jan 06, 2022
We had a security system installed at our home 5 years ago and had to have the whole system powered down and shut off when it went off in the middle of the night and wouldn't stop. This cost me 150 & VAT in 2019. After lockdown in June 2021 we had the system reinstated at a cost of 322 including one years maintenance upfront. Since then we have put the alarm on twice.
On Sunday we went out and put the alarm on. Upon our return it wouldn't turn off so we had to call the engineer out who powered the whole thing down again. The engineer said that the control unit was faulty. Capstan want to charge us 54 call out fee and said they would supply an estimate to replace the faulty control unit! I have lost all confidence in this company and their products.
I have paid out hundreds of pounds to this company for them to install poor quality products that go wrong then they want to charge me loads more money to switch the thing off when it goes wrong and also then to replace their poor quality products. I have asked the MD to remove all their faulty equipment give me a refund and I will go elsewhere as I no longer have any confidence that the alarm will ever work properly.
Of course he refused and I am left with no working alarm and several hundred pounds poorer. I found the MD unhelpful and he did not want to understand my point of view. I would not recommend this company to anyone in terms of products, service or being understanding.
On Sunday we went out and put the alarm on. Upon our return it wouldn't turn off so we had to call the engineer out who powered the whole thing down again. The engineer said that the control unit was faulty. Capstan want to charge us 54 call out fee and said they would supply an estimate to replace the faulty control unit! I have lost all confidence in this company and their products.
I have paid out hundreds of pounds to this company for them to install poor quality products that go wrong then they want to charge me loads more money to switch the thing off when it goes wrong and also then to replace their poor quality products. I have asked the MD to remove all their faulty equipment give me a refund and I will go elsewhere as I no longer have any confidence that the alarm will ever work properly.
Of course he refused and I am left with no working alarm and several hundred pounds poorer. I found the MD unhelpful and he did not want to understand my point of view. I would not recommend this company to anyone in terms of products, service or being understanding.
Rob Mackintosh
Jun 26, 2021
Mark Shipway
May 17, 2021
Mike Thomson
Oct 16, 2020
S. B.
Jul 14, 2020
Spiral Woodivy
Apr 27, 2020
Michael Levenson
Oct 07, 2019
From first contact with the office, the visit and survey by Daniel, the receipt of a very well prepared quote and brochure, too the installation of our home security system by Sam & Eden, the only words to sum up the company and it's staff is totally professionally. Excellent Service throughout. Mike L
Steve Williams
May 26, 2018
